refund & cancellation policy.

01free services

Basic access to Pokus The Butler is provided free of charge. No refunds are applicable for free services as there is no charge involved.

02premium services (when available)

For future premium features or subscription services, the following refund policy will apply:

Subscription cancellation

• You may cancel your subscription at any time through your account settings
• Cancellation will take effect at the end of your current billing period
• You will continue to have access to premium features until the end of the paid period

Refund eligibility

• Refunds may be requested within 7 days of initial purchase
• Technical issues preventing service access may qualify for refunds
• Refund requests will be evaluated on a case-by-case basis

03refund process

To request a refund:

• Contact our support team at support@pokus.ai
• Provide your account details and reason for refund request
• Our team will review your request within 5 business days
• If approved, refunds will be processed within 7–10 business days
• Refunds will be issued to the original payment method

04non-refundable situations

Refunds will not be provided in the following cases:

• Change of mind after the 7-day refund period
• Violation of our Terms of Service
• Account suspension due to misuse
• Failure to use the service due to personal circumstances

05technical issues

If you experience technical issues preventing you from using our service:

• Contact our support team immediately
• We will work to resolve the issue promptly
• If the issue cannot be resolved, you may be eligible for a refund
• Service credits may be offered as an alternative to refunds

06auto-renewal

For subscription services:

• Subscriptions automatically renew unless cancelled
• You will receive notification before renewal
• You can disable auto-renewal in your account settings
• Cancellation must be done at least 24 hours before renewal

07contact for refunds

For all refund and cancellation requests, please contact us:

08policy updates

This refund policy may be updated from time to time. We will notify users of any significant changes through our website or email communication. Continued use of our service after policy changes constitutes acceptance of the new terms.